FAQ
Frequently asked questions
Fares
In each case including the specified services and including the currently applicable VAT.
Travel times
Please note that all stated departure and arrival times depend on the water level, lock times and traffic volume and may vary.
Group discounts
Can only be granted for sightseeing tours, not for event tours.
Children
We are very happy to welcome our little guests. Our children's play ship on the upper deck is the ideal place for our mini-captains. We have maritime painting sets available on request.
As individual and different in temperament as your children are - you as parents are best placed to judge on which occasion and for how long your child will feel comfortable on board. Please bear this in mind, especially for themed cruises with a program that our guests would like to follow undisturbed.
Persons with restricted mobility
Severely disabled persons generally pay the standard price. If the need for an accompanying person is expressly noted in the official ID, the accompanying person receives a 50% discount. Event trips are excluded from this discount.
Our landing stage in Koblenz and the toilet on the main deck are barrier-free. Please note that access to the sun deck/winter garden is only possible via a staircase.
Payment
Cash or card payment is possible on site. Online bookings are processed via our payment provider either by direct debit, PayPal or card payment. The immediate and automated email dispatch of the print@home tickets is free of charge. Alternatively, we can also send you the tickets following your online booking for a processing and shipping fee of EUR 5.50 for a registered letter. The tickets can be validated on board in printed or digital form.
Vouchers
Order conveniently online and receive your desired voucher immediately by email in PDF format to print out yourself - it couldn't be quicker!
We will also be happy to send you your desired voucher by post in a gift folder for a processing fee.
Advance booking
Prior booking is mandatory for all theme and event tours. We recommend booking in advance for our sightseeing tours; tickets are also available at the box office, subject to availability.
Gastronomy
Our on-board catering always offers a wide selection of food and drinks. Please understand that it is therefore not permitted to consume food and drinks you have brought with you on board.
Explanation of the sights
During the sightseeing tours, the towns and sights along the route are commented on in German and English.
Smoking area
Located on the front and rear sun decks.
Bicycles
Can be taken on scheduled trips and sightseeing tours if parking spaces are available. It is not possible to take them on event tours.
Dogs
Animals are generally not permitted on board, with the exception of dogs.
However, dogs may only be taken on board as part of the sightseeing tours and regular scheduled trips. Dogs are not permitted on all event trips. Dogs must be kept on a lead and muzzled if necessary.
Conditions of carriage
Our boat trips are carried out exclusively in accordance with the General Terms and Conditions of Business and Transportation of Marksburgschiffahrt Vomfell GmbH & Co. KG. You can find the detailed terms and conditions of transportation here or can be found on the notice board.
No liability for ship failure and delays, timetable and prices subject to change. No refund of fare for journeys not started or even terminated prematurely.
Program subject to change. Later complaints about change returns and fares cannot be considered.
All prices quoted are per person.
The organizer is liable for any damage caused by the participants on board. The shipping company is not liable for damage caused intentionally or through gross negligence. Damage must be reported to the responsible persons on board as soon as it is discovered, but at the latest by the time the ship leaves the destination, so that any necessary findings can be made immediately.