FAQ
Frequently asked questions
In each case including the specified services and including the currently applicable VAT.
Please note that all stated departure and arrival times depend on the water level, lock times and traffic volume and may vary.
Group discounts can only be granted for sightseeing tours, not for event trips.
We are very happy to welcome our little guests. Our children's play ship on the upper deck is the ideal place for our mini-captains. We have maritime painting sets available on request.
As individual and different in temperament as your children are - you as parents are best placed to judge on which occasion and for how long your child will feel comfortable on board. Please bear this in mind, especially for themed cruises with a program that our guests would like to follow undisturbed.
Severely disabled persons generally pay the standard price. If the need for an accompanying person is expressly noted in the official ID, the accompanying person receives a 50% discount. Event trips are excluded from this discount.
Our landing stage in Koblenz and the toilet on the main deck are barrier-free. Please note that access to the sun deck/winter garden is only possible via a staircase.
Cash or card payment is possible on site. Online bookings are processed via our payment provider either by direct debit, PayPal or card payment. The immediate and automated email dispatch of the print@home tickets is free of charge. Alternatively, we can also send you the tickets following your online booking for a processing and shipping fee of EUR 5.50 for a registered letter. The tickets can be validated on board in printed or digital form.
Order conveniently online and receive your desired voucher immediately by email in PDF format to print out yourself - it couldn't be quicker!
We will also be happy to send you your desired voucher by post in a gift folder for a processing fee.
Advance booking is essential for all themed and event trips. We recommend booking our sightseeing tours in advance, but tickets are also available at the box office, subject to availability.
Our on-board catering always offers a wide selection of food and drinks. Please understand that it is therefore not permitted to consume food and drinks you have brought with you on board.
During the sightseeing tours, commentary on the towns and sights along the route is provided in German and English.
There is a smoking area on the front and rear sun decks.
Can be taken on scheduled trips and sightseeing tours if parking spaces are available. It is not possible to take them on event tours.
Animals are generally not permitted on board, with the exception of dogs.
However, dogs may only be taken on board as part of the sightseeing tours and regular scheduled trips. Dogs are not permitted on all event trips. Dogs must be kept on a lead and muzzled if necessary.
Our boat trips are carried out exclusively in accordance with the General Terms and Conditions of Business and Transportation of Marksburgschiffahrt Vomfell GmbH & Co. KG. You can find the detailed terms and conditions of transportation here or can be found on the notice board.
No liability for ship failure and delays, timetable and prices subject to change. No refund of fare for journeys not started or even terminated prematurely.
Program subject to change. Later complaints about change returns and fares cannot be considered.
All prices quoted are per person.
The organizer is liable for any damage caused by the participants on board. The shipping company is not liable for damage caused intentionally or through gross negligence. Damage must be reported to the responsible persons on board as soon as it is discovered, but at the latest by the time the ship leaves the destination, so that any necessary findings can be made immediately.
ERGO ticket insurance offers you additional security when booking your cruise or event on board La Paloma. If you are unable to participate for an insured reason—such as unexpected illness, accident, or damage to your property—the ticket price including fees will be refunded. The insurance also covers you in the event of significant delays to public transport that would cause you to miss more than half of the trip or event. This allows you to book your tickets with maximum planning security and carefree anticipation.
